Terms and Conditions 

651 Route 165 Preston, Connecticut 06365

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860-886-1484

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                                    "One of largest stove dealers in the world" - HearthNet

over 70 industry awards!

TERMS and CONDITIONS: 

All orders are subject to these standard TERMS and CONDITIONS.  Purchaser acknowledges that he / she has read, understands, and agrees to be bound by these TERMS and CONDITIONS as set forth on this page.  An acceptance scroll box appears at the end of the TERMS and CONDITIONS text and orders will not be processed until the TERMS and CONDITIONS are accepted by purchaser.   

Definitions:  Where the  word 'company' is used, it shall mean Preston Trading Post.  Where the words 'I' and 'purchaser' are used,  they shall mean customer.

The Company has taken all reasonable steps to ensure completeness and accuracy of information appearing on our web-site.  However, for various reasons including the lack of control over how products and information may be used and the inherent hazards of electronic communication / distribution, THE COMPANY DISCLAIMS  ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  THERE ARE NO WARRANTEES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF,

1. "By clicking the 'I Accept' button,  I agree to install, maintain, and use the products  described on the sales order form in accordance with the rules and recommendations of the National Fire Prevention Association, and all codes, laws, and regulations of any state or federal agency or authority concerning the proper installation, maintenance, and use of the products.  I agree to obtain all permits required to lawfully install and use the products and have the installation of any product inspected by the appropriate authorities, if such is required by any law / rule or regulation." I acknowledge that I have been advised that I may be required to notify my insurance provider of this purchase.

2. No order will be processed by Preston Trading Post unless the TERMS and CONDITIONS are accepted by purchaser.  

3. Any order received by Preston Trading Post shall not bind Preston Trading Post until accepted by it. 

4. Orders: 

On-line orders must be accompanied with payment in full.  Payment methods by Visa / MasterCard / Discover / American Express.  Checks / postal money orders may be mailed.  Check payments will delay processing until checks have cleared.

In-store orders must be accompanied with a minimum 25% deposit (except custom orders which will require payment in full).  

Terms are cash on delivery.  If any check is returned for insufficient funds or if any other amounts are owed to Preston Trading Post and not paid when due, customer will be responsible for interest at 1.5% per month, costs of collection, and a reasonable attorney's fee.

C.O.D. balances are payable by money order, cashier's check or personal check made payable to Preston Trading Post and presented with appropriate I.D.

5. Shipping Point:  F.O.B. Preston, CT 

A $7.50 minimum handling charge will be added to any order under $50.  Products that are shipped UPS will be charged at the carrier's scheduled rates. 

Delivery via company trucks are limited to Connecticut and Rhode Island.  Minimum delivery fees for company trucks are: $95. for stoves / fireplaces; $44. for furniture;  $115. for furnaces / boilers.  Additional charges for distance, weight, and difficulty may apply as warranted. 

- Local Residential Freight Deliveries: In Connecticut and Rhode Island, most residential deliveries will be handled by company truck and merchandise will be delivered into the home, subject to reasonable access.  

Movement of customer previously owned merchandise in order to accommodate delivery is limited to placement on the same floor.  Preston Trading Post is not responsible for damage done while moving customer merchandise.

Customer agrees to provide access to the place of delivery and to move any furniture or obstacles which must be moved to accommodate the delivery of the merchandise.  If hoisting, removing parts of the building or anything else unusual is required to deliver the merchandise, customer agrees to make prior arrangements at customer's expense.

- Non-Local Residential Freight Deliveries: Preston Trading Post will arrange for common freight carrier pick-up at the company's warehouse and will use its best efforts to obtain the best freight rates for customer.  All freight costs will be borne by customer.  

In most cases, the freight company used to deliver to a local terminal is not the same company that offers residential delivery. Therefore, when customer's merchandise arrives at the freight terminal, it is then transferred to a local delivery service. Companies that offer residential delivery have their own policies.  It is the customers responsibility to review those policies.

In cases where a residential delivery service is required, an additional residential delivery fee to cover this secondary service (getting customer merchandise delivered to customer's address) may apply and be charged.  Residential delivery services are not necessarily responsible for taking items off their truck and bringing them into customer's home or garage. (Some local delivery services may offer to do this at no charge, others may offer to do this for a fee, and others may not have the capability of off loading at all. Be prepared to deal with this when your shipment arrives or when you are called to schedule delivery.)

6. Returns:

- Defective Merchandise: In the unlikely event that customer receives defective merchandise, customer must obtain a return goods authorization number from a Preston Trading Post Associate, and items must be returned within 10 days of receipt.  If merchandise is returned without a return goods authorization number it will be refused.  Merchandise must be returned and freight prepaid by the customer. Upon an evaluation by a Preston Trading Post authorized service technician Preston Trading Post will, at its option, replace or repair the product if it determines that the merchandise was defective when received by the customer.

- Merchandise Inspection: When customer receives an item that is shipped by a freight company,  whether it is being delivered to customer's  location or to a freight terminal, it is customer's responsibility to open the shipping container or crate and inspect the merchandise thoroughly before accepting and signing for the delivery. Preston Trading Post cannot be held responsible for any costs incurred to replace damaged merchandise that has been accepted and signed for. If customer discovers upon inspection that the merchandise is damaged, customer must refuse to accept the delivery.  Preston Trading Post  will replace the item at no additional cost to customer once it has been returned to Preston Trading Post by the freight company.

- Non-Defective Merchandise: Where no error was made on Preston Trading Post's part, and merchandise is not custom made or special order, customer agrees to contact a Preston Trading Post Associate. Preston Trading Post will, at it's discretion, issue a returned goods authorization number.   Merchandise returned with permission, subject to Preston Trading Post's inspection, will be accepted for credit less a 30% restocking fee.  Returned merchandise must be freight prepaid by the customer. All merchandise must be returned undamaged, unused, and in it’s original packaging. If merchandise is used or has been installed, Preston Trading Post will not authorize  or accept the return.

- Special Orders: Orders for custom made merchandise are non-cancelable and non-refundable after 3 days from the time of purchase.


6. Refunds and Exchanges: 

No refunds or exchanges will be given except for customer deposits on orders for  merchandise when the order is cancelled within 14 days from the date written.  Orders for custom made merchandise (special orders) are non-cancelable and non-refundable after 3 days from the time of purchase.

The order may not be canceled due to delays in delivery caused by factors beyond Preston trading Post's control and no information given by Preston Trading Post in respect to delivery or times shall be binding.

7. Cancellations:

With the exception of deposits for store stock which may be cancelled within 24 days of date written,  cancellations are not accepted after 3 days.  

8.  Errors:

If a salesperson processing the order has made a mistake, Preston Trading Post may change the order to correct the error, including mistakes in price.  If a change is necessary Preston Trading Post will notify the customer.  If that happens, customer may cancel the order and get a refund of customer's deposit by notifying Preston Trading Post within three (3) business days after customer has been told of the change.  If customer does not notify Preston Trading Post that customer wishes to cancel and get a refund, customer will no longer have the right to cancel or get a refund.

9.  Pickup of Merchandise:

Customer will remove merchandise within 21 days from Purchase date or when merchandise is available, whichever comes later, unless prior arrangements are made.

Preston Trading Post is not obliged to place goods in customer's vehicle.  If Preston Trading Post does place goods in customer's vehicle at customer's request and Preston Trading Post damages the goods or customer's vehicle in the process, Preston Trading Post will not be liable for the damages.  Customer assumes full responsibility for loading and transporting goods from Preston Trading Post and shall not hold Preston Trading Post responsible for any damages to the merchandise, vehicle, or its occupants.

10. Sales and Use taxes:  

We must calculate and collect sales tax on orders shipped to Connecticut and Rhode Island customers as their respective tax rates and regulations apply.

In other states that have sales and use taxes, you may be required to report purchases to your local tax authority and pay the appropriate use tax.  Changes may occur at future dates which could allow taxes to be collected on internet sales.  If  that happens we will comply with the appropriate applicable law.

TERMS and CONDITIONS ACCEPTANCE: 

For further questions regarding the web-site user agreement, policies, and terms and conditions, please call us at:   860.886.1484

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Send mail to web@prestontradingpost.com with questions or comments about this web site.
Last modified: February 23, 2008